HEAD OFFICE: SPRINGWOOD, QUEENSLAND
COOLABAH TREE CAFÉ LOYALTY PROGRAM
Terms and Conditions
1.1 in these terms and conditions:
“Date of Issue” means the date that a Member earns a point;
“Club Coolabah” means the Coolabah Tree Cafe Loyalty program
whereby a participant is able to earns points and redeem the points for
Coolabah menu items;
“Member” means a participant in the program;
“Member’s Account” means the account set up by Coolabah Tree Cafe for the
member to record personal information required for the purpose of
conducting the program, including but not limited to, the number of points
“Membership/Key Card” means a card issued to a participant upon
registration in the program;
“Personal Information” means information or an opinion (including
information or an opinion forming part of a database and whether or not
recorded in a material form) about an individual whose identity is apparent
or can reasonably be ascertained from the information or opinion;
“Points” mean the points allocated to a Member within the program in
accordance with these terms and conditions;
“Program” means the Club Coolabah program;
“Program Registration Form” means the online registration form
required to be completed by a person seeking to become a Member;
“Reasonable Notice” means 2 weeks prior notice that Coolabah Tree Café will
provide to Members that the program will be cancelled in whole or in part;
“Menu Items” mean goods, services or other benefits provided to a Member
based on the redemption of accumulated points;
“Coolabah Tree Cafe” means Coolabah Group Holdings Pty Ltd ABN 138 485
560 of PO Box 226, ARUNDEL Qld 4214;
1.2 As a condition of participation, the Member accepts these terms and
conditions and any rules, policies or procedures that may be adopted
by Coolabah Tree Cafe from time to time, and any changes to these terms
conditions. These terms and conditions are current as at 04th October 2018
but they are subject to change. Coolabah Tree Cafe may alter these
terms and conditions at any time by posting a new version at
1.3 Any additional information on the program, earning points and/or
Redeeming points form part of these terms and conditions. To the
extent of any inconsistency between these terms and conditions and
any additional information on the program, earning points and/or
redeeming points, these terms and conditions prevail.
1.4 Subject to clause 1.5, any natural person who is a resident of Australia
may submit a completed program registration form and may participate
in the program (eligible person).
1.5 Coolabah Tree Cafe, in its absolute discretion, reserves the right to refuse
to allow any eligible person from participating in the program. Employees
(and their immediate families) of Coolabah Tree Cafe and Coolabah Tree
Café agencies, and any related corporations, partnerships, trusts and any
other commercial entity are ineligible to apply to participate in the
1.6 Each eligible person is permitted to register only one time by way of
completion of a program registration form. Additional registrations by
an eligible person who is already a member (additional registrations)
(or registrations which Coolabah Tree Cafe reasonably believes to be
additional registrations) will be deemed invalid and Coolabah Tree Cafe will
not establish a Member account for that person.
1.7 The personal information provided by an eligible person on the
program registration form must be current and accurate. Incorrect,
incomplete, and unintelligible program registration forms will be
deemed invalid and Coolabah Tree Cafe will not establish a Member account
for that eligible person.
1.8 Coolabah Tree Café’s decision on all matters pertaining to the program,
including but not limited to any dispute as to redemptions, the identity of a
member, eligibility to become a member or points accumulated by a
member is final and binding. No correspondence will be entered into in
2. Points and Points Redemption
2.1 Coolabah Tree Cafe will award a member points as follows:-
a) 1 point for every AUD$10 spent on all Coolabah Tree Café goods,
$10 spend = 1 Reward Point
$1 spend = 0.1 Reward Point
b) Redemption as
1 Reward Point = $1
subject to the Member presenting their membership card at the time of making
2.2 The maximum number of points a Member may earn from any single
transaction is capped at 300 points.
2.3 If a Member’s membership card is not presented prior to the relevant
transaction, points will not be issued, unless the Member sends a copy
of the receipt via post or email to: Marketing Department, Coolabah Tree
Café, PO Box 226, ARUNDEL Qld 4214
or firstname.lastname@example.org, within one month of the purchase
date. a Member cannot have points added to their membership
account for transactions that occurred prior to their registration in the
2.4 Subject to Coolabah Tree Cafe’s systems capability, points will be credited
in most instances to a member’s account within 24 hours of making the
relevant transaction. Coolabah Tree Cafe accepts no responsibility for any
delay in crediting points to a member’s account.
2.5 Points are valid for a 18 month period from the date of issue and will
automatically expire 18 months from the date of issue at the end of the
corresponding month in which they were issued. No notice will be
provided to the Member.
2.6 Points can only be earned through purchases made at Coolabah Tree
2.7 Only one membership card can accrue points per transaction. Points
earned during a transaction cannot be split between Member’s
2.8 Members will not accrue points in respect of a transaction where points
have been used to redeem a menu item, or where a gift voucher has been
used to pay for the transaction.
2.9 Members may accrue points in respect of a transaction using another
promotional offer, but points cannot be redeemed at the same time or
in conjunction with any other promotional offer.
2.10 The maximum number of points a Member can redeem per day is
capped at 600 points. A Member’s membership card must be
presented at the time a redemption for points is made.
2.11 Points, including any unused portion are not transferable,
and cannot be exchanged for cash.
2.12 A Member can cancel their membership in the program via their
Member’s account by notifying Coolabah Tree Cafe in writing via email to
email@example.com. Upon cancellation of a Member’s
membership, that person forfeits all points and any rights to any
redemption for menu items.
2.13 Member’s must keep their membership card secure and not provide it
to any other person to use. Coolabah Tree Cafe accepts no responsibility for
any lost, stolen or damaged cards, or for any other person using (with
or without a member’s consent) a Member’s membership card.
2.14 A Member may access their Member’s account online at
https://ctcafe.ourloyal.com.au/ for the purposes of changing their
personal information, checking the transactions and the number of
points they have accrued.
3. Promoter’s Rights and Exclusion of Liability
3.1 Coolabah Tree Café, may, in its absolute discretion, at any time:
(a) change, amend or vary these terms and conditions;
(b) change, amend, vary, withdraw or cancel any redemption or the value
of any redemption;
(c) change, amend, vary, withdraw or cancel at any time, points or the
value of points;
(d) exclude a Member from, or cancel a Member’s membership in, the
program without prior notice to a Member.
3.2 The most current version of the terms and conditions will always be at
www.clubcoolabah.com.au/termsandconditions.pdf. If Coolabah Tree Cafe
takes any action pursuant to Clause 3.1 above and decides, in its sole
discretion, that the change is material, Coolabah Tree Cafe will notify affected
Members by means of an email to the email address associated with a
Member’s account. By continuing to access or use the program after a
change to these terms and conditions become effective, Member’s
agree to be bound by the revised terms and conditions.
3.3 Coolabah Tree Cafe may, in its absolute discretion, at any time cancel the
program in whole (or in part) upon reasonable notice to Members.
3.4 Without in any way limiting the rights of Coolabah Tree Cafe as set out in
Clause 3.1, 3.2 and 3.3, if a Member is, at any time, in breach of these
terms and conditions with Coolabah Tree Cafe, Coolabah Tree Cafe may
cancel the Member’s membership in the program. If a Member’s membership
is cancelled by Coolabah Tree Cafe, any points accrued by that person will be
cancelled and that person will not be entitled to any redemption for points
earned prior to the cancellation of their membership.
3.5 Except for any liability that cannot be excluded by law, Coolabah Tree
Cafe(including its officers, employees and agents) excludes all liability
(including negligence), for any personal injury; or any loss or damage
(including loss of opportunity); whether direct, indirect, special or
consequential, arising in any way out of the program, including, but not
(a) any technical difficulties or equipment malfunction (whether or not
under Coolabah Tree Cafe’s control);
(b) any theft, unauthorised access or third party interference;
(c) any program registration form, or correspondence that is late,
lost, altered, damaged or misdirected (whether or not after receipt
by Coolabah Tree Cafe) due to any reason beyond the reasonable control of
Coolabah Tree Cafe;
(d) any tax liability incurred by a Member; or
(e) withdrawals, cancellations, variations or change as set out in
Clause 3.1, 3.2 or 3.3 or arising from the program.
4.1 Coolabah Tree Cafe collects members’ personal information in order to
conduct the program. If the personal information requested is not provided by
the person seeking to become a Member, that person may not participate in
4.2 In addition to the purpose stated in clause 4.1, by becoming a Member
in the program, unless otherwise advised, each Member also agrees
that Coolabah Tree Café may use their personal information, or disclose it to
other organisations (including without limitation those other companies
in the Coolabah Tree Cafe group of companies) who may use it for future
promotional, marketing and publicity purposes without any further
reference, payment or other compensation to the member.
Coolabah Tree Cafe may also use or disclose information gained about
members during the program, including but not limited to information
regarding a Member’s purchase of products and services, for research
and development, promotional, marketing and publicity purposes.
4.3 A request by a Member to access, update or correct any information
held about him or her should be made by the Member and directed to
Coolabah Tree Cafe via email to firstname.lastname@example.org or via mail to
PO Box 226, ARUNDEL Qld 4214.